Automotive Service Excellence
Until the early 1970s, consumers had no way to distinguish between incompetent and competent mechanics. In response to this need, the independent, non-profit National Institute for Automotive Service Excellence (ASE) was established in 1972.
ASE's mission is to improve the quality of vehicle repair and service through the testing and certification of repair and service professionals.
At present there are over 420,000 professionals with current certifications. They work in every segment of the automotive service industry: car and truck dealerships, independent garages, fleets, service stations, franchises, and more.
Here's how ASE certification works: Prospective candidates register for and take one or more of ASE's 40-plus exams. The tests are grouped into specialties for automobile, medium/heavy truck, truck equipment, school bus, and collision repair technicians as well as engine machinists, alternate fuels technicians, parts specialists, collision damage estimators and auto service consultants.
Upon passing at least one exam and after providing proof of two years of relevant work experience, the test taker becomes ASE certified. Certification, however, is not for life. To remain certified, those with ASE credentials must be retested every five years.
The tests, which are conducted twice a year at over 700 locations around the country, are administered by ACT, known for its academic and occupational testing programs. The exams stress knowledge of job-related skills. They are no cinch to pass; approximately one out of three test takers fails.
Consumers benefit from ASE certification. It is a valuable yardstick by which to measure the knowledge and skills of individual technicians as well as the commitment to quality of the repair facility employing ASE-certified professionals.
ASE-certified professionals usually wear blue and white ASE insignia and carry credentials listing their exact area(s) of expertise (brakes, engine repair, etc.), while employers often display their technicians' credentials in the customer waiting area.
Consumers should look for facilities that display the ASE Blue Seal of Excellence© logo.
Automotive Service Excellence
You and your staff are absolutely the very best. I have been in the car service business (as a mechanic and engineer) for more than 40 years. You are honest and you always do exactly what is required. Thank you for being there for my daughter and her car.
Great Customer Service!!
Car & Truck Care, near Grand Rapids, MIGreat customer service!! Took my car in to have it looked at before a road trip nothing that needs immediate attention which is also great. These people are totally honest about what you need to spend your money on. Thank you so much Westside gang.
While visiting my daughter in GR my car overheated, Westside was recommended to me. I am extremely pleased with the service they provide. Brian and Dave are professional, upfront and communicate well throughout the entire process. The work was excellent and price of repair fair. I am so glad to know they are there and would highly recommend them!
Top notch service, Dave and his crew took care of my vehicle in a fast and professional manner. Why take my vehicles any where else.
Westside Garage is the only place I trust my vehicle with! I can always count on Dave and his employees to efficiently diagnose and fix any issues with my car. Their customer service, knowledge on cars, and honest communication always impresses me!
I can't say enough about the service quality at Westside's Ottawa Ave. location. I overheated in rush hour today in downtown GR freeway traffic while moving-potential nightmare. I called and Pam routed me in by phone, Earl was there to greet me, and Joey had me back on the road home in about an hour after repairing a badly ruptured main radiator hose (for a fraction of what a dealership would have charged). I highly recommend to all vehicle owners, especially younger folks looking for a new auto specialist to trust. In 60 years, I've seen many repair places, but none better than Westside/Quality Auto Service Center.